How can we help?
Whether you have a question about the platform, need help with your account or want to talk through a larger data requirement, send us a message and it will reach the right person at KnowFirst.
Try KnowFirst first
If you are still exploring, the quickest way to understand the platform is to run a search. Searching and browsing are free, and every new account starts with 20 credits. No credit card required.
Send us a message
Tell us what you are trying to do and where you need help. The more context you provide, the easier it is for our team to give you a useful answer.
Already use KnowFirst?
Use Support from inside the app when your question relates to your account or something you are doing in the platform. It gives our team useful account context and is usually the fastest way to get help.
Open the appHave an idea for the product?
Use Suggest a feature from the app to send ideas directly to the product team. We use customer feedback to help shape what KnowFirst builds next.
Need higher volumes or custom terms?
If your organisation has a larger data requirement, regular API usage or needs commercial terms beyond the standard plans, talk to us about Enterprise.
Prefer to just start?
Run your own searches and reach out whenever you want a hand.